Privacy Policy

Effective Date: 11/1/2025
Website: www.completevisit.com
Company: Complete Visit Home Care Agency (“Complete Visit,” “we,” “our,” or “us”)

1. Purpose of This Policy

Complete Visit respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect information through our website and related services, in accordance with applicable U.S. Department of Health and Human Services (HHS) and Health Insurance Portability and Accountability Act (HIPAA) regulations.

2. Information We Collect

We may collect the following types of information when you visit our website, submit forms, or use our services:

Personal Information: Name, address, phone number, email address, date of birth, and other identifying details.
Health Information: Medical history, care preferences, or service-related health data you voluntarily provide.
Website Usage Data: IP address, browser type, device identifiers, pages visited, and cookies (for website performance and analytics).

We collect this information directly from you when you complete forms or communicate with us, and automatically through website analytics tools.

3. How We Use Your Information

We use your information to:

Respond to inquiries and provide requested services
Schedule or manage home care visits
Verify eligibility and coordinate with payors (Medicare, Medicaid, insurance)
Improve website performance and user experience
Meet legal, regulatory, and compliance obligations under HHS and HIPAA

We do not sell or rent your personal information.

4. HIPAA Compliance

As a home care provider handling Protected Health Information (PHI), Complete Visit complies with all applicable HIPAA Privacy and Security Rules.

We:

Maintain administrative, physical, and technical safeguards to protect PHI
Limit access to PHI only to authorized personnel
Require business associates to sign Business Associate Agreements (BAAs) ensuring compliance
Provide clients with the Notice of Privacy Practices (NPP) detailing their HIPAA rights

5. Disclosure of Information

We may disclose information only as permitted or required by law, including:

To healthcare professionals involved in your care
To health plans or government agencies for billing and compliance
As required by court order or legal process
With your written authorization for any other disclosures

6. Cookies and Tracking

Our website uses cookies and analytics tools to improve functionality and measure performance. You can adjust your browser settings to refuse cookies, but some features may not function properly.

7. Your Privacy Rights

You have the right to:

Request access to your PHI
Request corrections to inaccurate information
Request restrictions on certain disclosures
Obtain an accounting of disclosures
Receive communications by alternative means or locations
File a complaint without fear of retaliation

To exercise these rights, contact our Privacy Officer (below).

8. Data Security

We use secure servers, encrypted data transmission (SSL), and restricted system access to protect your information from unauthorized access, alteration, or disclosure.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13 without verifiable parental consent.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your rights under HIPAA, please contact:

Privacy Officer
Complete Visit Home Care Agency
Email: admin@completevisit.com